Terms & Conditions

This website is owned and operated by Soraya Jewels (Hereinafter 'We', 'Soraya Jewels', 'The Company', www.sorayajewels.in). 

By using the www.sorayajewels.in service, you ("You" means the person using www.sorayajewels.in) are deemed to have accepted the Terms and Conditions listed below or as may be revised from time to time. These terms and conditions are for an indefinite period, and you understand and agree that you are bound by such terms and conditions until you access this website. Soraya Jewels reserves the right to change these terms & conditions from time to time without any obligation to inform you, and it is your responsibility to review them as often as possible. All rights, including copyright, in this website are owned by Soraya Jewels. Any use of this website or its contents, including copying or storing it in whole or part, is prohibited without the permission of Soraya Jewels.

Persons who are “incompetent to contract” within the meaning of the Indian Contract Act of 1872 are not eligible to use this website. If you are under 18, you are prohibited from using/purchasing/contracting from/with this website.

Pricing Policy for Online Merchandise

At www.sorayajewels.in, we are committed to offering shopping convenience, exceptional service, and an exciting product selection at competitive prices.

GST

All our prices are inclusive of GST on jewelry.

Online Payment

All payments on www.sorayajewels.in are securely processed. We accept most major credit and debit cards, including Visa, MasterCard, and American Express. We will ensure confirmation of ordered item(s), availability, and shipping before processing your order transaction.

Credit Card Details

You agree, understand, and confirm that the credit card details provided by you for availing of services on the site will be correct and accurate and that you will not use a credit card which is not lawfully owned by you. In a credit card transaction, you must use your own credit card.

Cancellation and Changes by Customers

If you wish to cancel or modify your order, please send an email to sorayajewelsbyjs@gmail.com. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee the purchase can be canceled or modified. Once you have received your online order, if it is the incorrect product or found to be damaged, please contact us within 2 days of receipt, and we will arrange for collection. The customer agrees not to dispute the decision made by Soraya Jewels and accepts Soraya Jewels' decision regarding the cancellation.

No refund or exchange will be given in the following cases:

  • All pre-orders and customized orders will require full payment at the time of order confirmation.
  • We will not refund or exchange if we receive a used product.
  • We will not exchange or return products with minor color and design variations due to differences in displays of computers, laptops, phones, or photographic lighting sources. Each product is handcrafted by traditional artisans.
  • We will not refund if the address is found incorrect or outdated.
  • We will not refund after 3 failed delivery attempts by our respective courier agents.
  • In case of an approved refund, only the product value will be refunded. Shipping charges will not be refunded.

Please note all prices are excluding custom duties and shipping charges. VAT, duties, and taxes will be applicable as per your country’s regulations and are to be borne by the customer. These charges will be billed separately to you by the courier company at the time of delivery.

We are not responsible for any delays caused by natural calamities and unavoidable circumstances.

Sale and Promotion

The sale runs till stock lasts. The duration of the sale is at the sole discretion of Soraya Jewels, and we reserve the right to extend or terminate the sale without further notice at any time.

Products can be removed, changed, or added under the Sale category, and the discounted prices can also be changed at the sole discretion of Soraya Jewels.

No return or exchange will be accepted on sale items. For more details, read our returns and exchange policy.

In case of any further queries regarding the sale, please email customer care at sorayajewelsbyjs@gmail.com.

Soraya Jewels reserves the right, at any time, to amend, add, remove, or modify (in whole or part) any of the terms & conditions of sale, or to replace, wholly or in part, this promotion with another promotion, whether similar or not, or to withdraw it altogether. Soraya Jewels’ decision in this regard shall be final and requires no intimation to the customer of any sort.

Contact Information

For questions, please contact us at sorayajewelsbyjs@gmail.com or DM us on Instagram at @sorayajewels.in (Mon-Fri, 10:00 am to 6:00 pm).