Shipping & Return Policy

Shipping Policy

Domestic Shipping:

  • Prepaid Orders: Shipping charges STANDARD RATES APPLIED
  • No CoD YET.
  • Free Shipping: All prepaid orders above ₹4000 within India qualify for free shipping.

For express shipping within India, please direct message us on Instagram at @sorayajewels.in or WhatsApp us at +91 9619582758 /9769830404

Please allow 2-3 working days for us to ship your order. Pre-ordered items will take longer to be shipped, typically 7-10 days.

In case of multiple products in an order, the entire order will be shipped together. Please consider the delivery timelines to be slightly longer in such cases.

If the customer-provided contact number is incorrect and the order has already been shipped, a charge of ₹250 will be levied. This charge covers the two-way shipping cost, packaging cost, and warehouse cost. The remaining amount will be issued to the customer as store credit.

International Shipping:

Have your "something desi" anywhere in the world!

Your international shipping charges will vary depending upon the country, weight, and courier service. Orders are delivered via India Post (Indian government post office). Delivery period is 4-6 weeks from dispatch from India Post.

To place your order for express delivery by private courier service like DHL, UPS, etc., email us at sorayajewelsbyjs@gmail.com or message us on Instagram @sorayajewels.in

For international orders, recipients are advised to collect parcels from the nearest post office within 4-6 weeks. Couriers may not always provide doorstep delivery. Customs may apply based on country laws, the charges for which will have to be borne by the customer. Your cooperation is appreciated as we prioritize timely delivery while navigating logistical challenges.

Returns & Refunds

While we are confident that our products will delight you, here's what to do if something goes wrong (Don’t worry, we’re here for you!).

Each of our products is carefully handcrafted. While we strive to deliver exactly as shown in the pictures, slight differences may occur as they are entirely handmade.

Orders once shipped can’t be canceled and won’t be eligible for refund.

Accessories: We do not offer returns/exchanges for accessories. However, if you receive a damaged or incorrect item, please:

  1. nO PRODUCT WILL BE EXCHANGED IF THERE IS NO PACKAGE AND PARCEL OPENING VIDEO PROVIDED BY THE CUSTOMER.
  2. NO REFUND POLICY
  3. Update us within 2 working days via email or ping us on Instagram.
  4. Provide an unboxing video to verify the product's condition.
  5. If the defect is found on our end, we will exchange the item. BUT NO REFUND WILL BE PROVIDED

Note: We do not issue cash refunds for any reason. All returns/exchanges are eligible for store credits only. If your item is unavailable, the amount will be credited to your bank account.

We value our customers and will always ensure your shopping experience is fun and hassle-free!

For any further assistance, feel free to contact us at sorayajewelsbyjs@gmail.com or message us on Instagram @sorayajewels.in.